In 1988, Troy Royster spent his days as a computer technician for ABB in Orange, CT, while providing part time janitorial services for a small diner and a Glidden Paint store. When ABB prepared to sell its two Orange industrial plants and relocate out of state, the company hired Troy to handle its massive 43,000-square-foot cleaning project.
The payoff for the six-week job was also massive in the sense that it enabled Troy to take his Corporate Maintenance cleaning services to the next level. After completing the ABB endeavor, his small company was financially set to purchase a truck, pails and equipment for handling new accounts coming its way.
While it was never mobile for transportation, the truck Troy purchased from ABB for $200 served as “storage unit” for Corporate Maintenance’s “new” janitorial machines and supplies ABB tossed in to sweeten the deal.
Corporate Maintenance operated on the go for two years, with Troy serving as front end supervisor and team leader of a part time crew, and tackling paperwork at night in his kitchen. He also handled customer service, inventory and accounting—all without Internet, iPhones, Google Maps or Cloud-based apps for productivity. The company’s assets were limited to only one van, one floor machine and no automated machines used today.
In 1989, Troy opted to expand Corporate Maintenance into a full time operation. He continued his hectic schedule of working in the computer industry from 6:00am to 3:00pm, and then cleaning for small accounts from 5:00pm to 2:00am. When Corporate Maintenance landed the cleaning contract for two Lender’s Bagels production plants in 1991, Troy finally unplugged from his day job and jumped into Corporate Maintenance full time.
Noting how many competitive businesses used the word “Corporate” in their moniker, Troy changed his company’s name in 1994 to Maintenance One, Inc. The two-pronged move distinguished it from others and transformed its legal status into a true corporation.
Troy recalls the demanding cycle of cleaning all night from 5:00pm to 5:00am, and sometimes finishing as a client’s employees arrived for work. Maintenance One was also scheduling appointments with new clients in the afternoon. With the help of Building Service Contractors Association International in 1995, the company discovered new systems for improving operations and putting management teams in place.
Twenty-seven years later, Maintenance One cleans and maintains more than 3.5 million square feet of office, retail, medical and warehouse space daily. From janitorial services to large-scale office cleaning, we understand that our clients have individual needs and expectations. Each has access to our 24/7 help desk support.
Maintenance One’s longevity in such a highly competitive industry reflects the quality and training of our employees, and the pride each takes in providing the highest level of service for all of our valued clients.
Operations headquarters are located Stamford, CT and Reston, VA. We have additional offices in New Haven, Fairfield and Hartford, CT; Fairfax, Reston and Ashburn, VA; White Plains, NY; and Washington, DC.
While our staff and locations continue to grow, Maintenance One’s mission remains the same as when Troy founded the company—to exceed client expectations and provide meaningful growth opportunities for our valued partners.